Frequently Asked Questions
Everything you need to know about KRAKATAU techwear and services.
What is the typical shipping time for international orders?
International orders are typically processed within 24 hours and delivered within 3-7 business days via our premium courier partners.
How can I track my package?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please use our online portal to initiate a return request.
Are KRAKATAU jackets waterproof?
Most of our outerwear features high-performance membranes and taped seams, providing various levels of water resistance and breathability specified in each product description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay.
How do I find my correct size?
Each product page includes a detailed size guide with body measurements and fit recommendations to help you choose the perfect silhouette.